Dewa288 Privacy Policy – Data Protection & Privacy for Malaysian Users

dewa288 ("we", "our platform") takes user privacy very seriously. This Privacy Policy ("Policy") explains how we collect, process, store, and protect your personal information when you use the services available at dewa288.biz.

We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and are committed to ensuring that every user's privacy is protected at every stage of their interaction with dewa288 — from the account registration process and deposits via Touch 'n Go or GrabPay, all the way through to gameplay activity and withdrawal of winnings.

This Privacy Policy applies to all registered users and visitors of dewa288.biz regardless of their location within Malaysia — whether in Klang Valley, Penang, Johor Bahru, Kota Kinabalu, or Kuching.

dewa288 collects various types of personal information depending on your level of interaction with our platform. Below are the categories of data we may collect.

Identity & Contact Data:

Financial & Payment Data:

Platform Usage Data:

Technical Data:

dewa288 collects your personal information through various means depending on how you interact with our platform.

Direct Collection:

• Account Registration: When you register a new account at dewa288, you will provide basic identity information such as your name, phone number, and password;
• KYC Process: When undergoing identity verification prior to your first withdrawal, you may be asked to upload a copy of your MyKad or passport;
• Payment Method Registration: When you add a payment method such as an FPX account, Touch 'n Go eWallet or GrabPay, the information required for processing is collected;
• Support Communications: Information you provide when contacting the dewa288 support team via live chat or email;
• Promotion Form: Information provided when claiming bonuses or participating in promotional programmes.

Automatic Collection:

• Technical data such as IP address, browser type and device information is collected automatically when you visit or use the dewa288 platform;
• Cookies and similar tracking technologies are used to store your preferences, improve platform performance, and analyse usage patterns in aggregate;
• Betting and game activity logs are automatically generated by the dewa288 system for compliance and security purposes.

dewa288 use collected personal data solely for lawful and clearly defined purposes. The following are the primary reasons we use your information.

Dewa288 will not use your data for any purpose beyond those stated above without first obtaining your explicit consent.

dewa288 reaffirms that we do not sell, rent, or distribute your personal information to third parties for marketing purposes. However, there are limited situations where we need to share your data with other parties in order for our services to function properly.

Third Parties That May Receive Your Data:

• Payment Service Providers: When you make a deposit or withdrawal via FPX, Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, or Maybank2u / CIMB Clicks, the necessary transaction details are shared with the respective provider. All these providers are bound by strict confidentiality agreements;
• Game Providers: Casino software and game providers such as Evolution Gaming and Pragmatic Play receive only the minimum technical data required to deliver games to you — no complete identity data is shared;
• KYC Service Provider: The third-party identity verification company we engage to verify user identities will receive copies of the documents you submit during the KYC process;
• Regulatory Authority: dewa288 will disclose user data to the relevant Malaysian authorities when required to do so by law, court order, or a legitimate law enforcement investigation.

dewa288 invests seriously in security infrastructure to ensure your personal data is always protected against unauthorised access, modification, disclosure or destruction.

Technical Security Measures We Employ:

• 256-bit SSL Encryption: All communications between your browser and dewa288's servers are encrypted using TLS 1.3 protocol with 256-bit encryption keys;
• Data-at-Rest Encryption: Sensitive data stored in our databases — including passwords and financial information — is encrypted using robust encryption algorithms;
• Strict Access Controls: Only dewa288 staff who require access to specific data in order to perform their duties are permitted to access that data — based on the principle of least privilege;
• Real-Time Threat Detection: dewa288's security monitoring system operates 24/7 to detect and respond to any suspicious activity or attempted breaches;
• Regular Security Audits: dewa288 conducts regular internal and external security audits to identify and address any system vulnerabilities;
• Password Management: User passwords are stored in hashed form using the bcrypt algorithm — meaning even dewa288 staff cannot view your actual password.

While we take all reasonable steps to protect your data, no system can guarantee absolute 100% security. Users also play an important role in safeguarding their accounts by using strong passwords and never sharing login credentials with anyone.

dewa288 uses cookies and similar technologies to enhance the user experience, maintain session security, and understand how our platform is being used.

Types of Cookies We Use:

• Essential Cookies (Required): These cookies are required for core platform functionality, such as maintaining your login session, remembering your language preferences, and securing transactions. Without them, the platform cannot operate properly;
• Functional Cookies: Storing your preferences such as favourite game types, interface settings and casino choices to deliver a more personalised experience;
• Analytics Cookies: Helping us understand how users interact with the dewa288 platform in aggregate — which pages are most visited, time spent on site, and navigation patterns. This information is used to improve the platform;
• Security Cookies: Used to detect suspicious activity, prevent fraud and maintain the integrity of user sessions.

Managing Your Cookie Preferences:

You can manage cookies through your web browser settings. Most modern browsers — including Chrome, Safari, Firefox, and Edge — allow you to view, manage, and delete stored cookies. Please note that disabling essential cookies may affect platform functionality. dewa288.

As a user dewa288 which is subject to Malaysia's PDPA, you have several important rights regarding your personal data. We respect and facilitate the exercise of these rights.

To exercise any of the rights above, please contact the dewa288 Privacy team by email at support@dewa288.biz by stating the right you wish to exercise along with the required identity verification information.

dewa288 takes the protection of minors from accessing our platform extremely seriously. This platform is designed exclusively for individuals aged 18 and above, and we maintain a strict zero-tolerance policy towards registration or use by underage individuals.

We have implemented the following measures to prevent access by minors:

• Date of birth verification during the account registration process;
• A KYC process requiring valid identification documents to verify the user's age;
• Monitoring usage patterns that may indicate an account is being accessed by a minor;
• Immediate account closure if we detect or suspect that a user is under 18 years of age.

If you are a parent or guardian and have discovered that your child has registered an account at dewa288, please contact us immediately via our 24/7 support for prompt action. We will suspend the account in question and return any associated funds in accordance with established procedures.

dewa288 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. When material changes occur, we will:

• Displaying clear notices on the dewa288 platform regarding upcoming changes;
• Updating the "Last Updated" date at the top of this page;
• For highly material changes, send a notification to registered users via email or an in-platform notice.

Continued use of the platform dewa288 following the publication of any amendment to the Privacy Policy shall be deemed acceptance of the updated policy. We encourage you to review this page periodically.

How to Contact the dewa288 Privacy Team:

For any questions, concerns or requests relating to your personal data and privacy, please contact us at:

• Email: support@dewa288.biz – state "Privacy Request" in the subject line;
• Live Chat: Via the live chat function within the dewa288 platform, available 24 hours a day;
• Response Time: We are committed to responding to all privacy enquiries within 14 business days.