Dewa288 Responsible Gaming – Malaysia Safe Gaming Guide

dewa288 exists to provide a fun, safe, and responsible online entertainment experience for all players in Malaysia. We understand that most players who enjoy betting on Malaysia Super League, EPL, or other football matches, or playing slots and baccarat on our platform, do so purely for entertainment — and that is exactly how we want it to stay.

That said, dewa288 also recognises that a small number of players may struggle to control their gaming activity. Responsible gaming is not solely an individual responsibility — it is a shared commitment between the platform and its players. That is why dewa288 has invested in a range of systems, tools and staff training to ensure we can support anyone who needs help.

Page Responsible Gaming this is a comprehensive resource we have put together to help you understand the risks, recognise warning signs, use the self-management tools available, and know where to turn for help if needed. Please take a moment to read through this carefully — the information here may be valuable to you or someone you care about.

Problem gambling occurs when betting or casino play is no longer within an individual's control and begins to have a negative impact on their daily life — whether financially, in personal relationships, at work or on their mental health.

It is important to understand that problem gambling is not a sign of weak character. It is a problem that can affect anyone regardless of background, education level, or social status. Risk factors that increase the likelihood of someone developing problematic gambling behaviour include:

• Financial pressure that drives "chasing losses" to win back money already lost;
• Using gambling as an escape from stress, anxiety, or personal problems;
• A history of other addictions such as alcohol or drugs, which may make a person more susceptible to gambling addiction;
• A social environment where gambling is seen as normal or as an easy way to make money;
• Easy access to online platforms without adequate limits in place.

dewa288 takes all of these risk factors seriously and has designed both our platform and our policies with the needs of at-risk players in mind.

Identifying warning signs early is key to preventing problem gambling from escalating into a serious addiction. dewa288 encourages you to honestly assess yourself by reviewing the following list of warning signs.

Financial Warning Signs:

Behavioural Warning Signs:

dewa288 provides a comprehensive suite of self-management tools to help you maintain control over your gambling activity. All tools are accessible directly from your account, free of charge, and take effect in real time.

dewa288 encourages all players to practise the following safe gaming guidelines during every session. These are not just recommendations — they are proven best practices that help players keep the fun alive without running the risk of problem gambling.

dewa288 maintains a firm commitment to ensuring this platform remains inaccessible to individuals under the age of 18. To parents and guardians, we strongly encourage you to take the following proactive steps to protect your children.

• Do not share your login credentials: Ensure that your dewa288 account username and password are not known to anyone, including your children. Always log out properly when leaving your device;
• Use a strong password: Choose a password that cannot be easily guessed by family members and enable two-factor authentication where available;
• Parental control software: Use parental control software on all shared devices to block access to gambling websites, including dewa288.biz;
• Open conversation: Talk to your children about the risks of online gambling in a way that is appropriate for their age. Early education is the most effective form of protection;
• Review your bank statements: Review your bank account and e-wallet statements regularly to ensure no suspicious transactions — such as deposits to gambling platforms — have been made by your children.

If you discover that your child has accessed or registered an account on dewa288, please contact our support team immediately. We will close the account in question and process any applicable refunds in accordance with established procedures. No questions will be asked and no judgment will be passed.

Self-exclusion is a courageous and responsible decision that shows you are taking control of your situation. dewa288 fully respects and supports players who choose to close their accounts for recovery purposes.

How to Apply for Self-Exclusion at dewa288:

• Contact the dewa288 support team via live chat or email at support@dewa288.biz;
• State that you wish to activate self-exclusion and specify your preferred duration (3 months, 6 months, 1 year, or permanent);
• Your account will be blocked within 24 hours of your request being confirmed;
• All marketing emails and promotional communications will be stopped immediately.

What You Need to Know About Self-Exclusion:

• A self-exclusion period cannot be shortened — you cannot apply to end the exclusion before the set period expires;
• Once the self-exclusion period ends, your account will not be reactivated automatically — you will need to contact dewa288 support and go through the required assessment process;
• Any valid account balance at the time of self-exclusion will be held securely and returned to you upon request;
• During your self-exclusion period, we encourage you to seek professional support if needed.